Returns Policy

Returns Policy – Nutra Met

At Nutra Met, we are committed to ensuring that you are fully satisfied with your purchases. If for any reason you are not happy with your order, we are here to help. Please review our returns policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item(s) must be unused, unopened, and in the same condition as when you received them.
  • The item(s) must be in their original packaging, including any seals, labels, or tags.
  • You must provide proof of purchase (receipt or order confirmation email).
  • Items must be returned within 30 days from the date of delivery.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Perishable goods (such as fresh food or items with a short shelf life).
  • Opened or used health and wellness products (e.g., supplements, powders, oils).
  • Items purchased on sale or with a discount, unless they are damaged or faulty.
  • Gift cards and digital products.

3. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Us:
    Email us at [Insert Email Address] or call [Insert Phone Number] to notify us of your return. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization:
    Once we receive your request, we will provide you with a Return Authorization (RA) number and further instructions for returning the item(s).
  3. Shipping the Item(s) Back:
    Pack the item(s) securely in their original packaging, including all labels, documentation, and accessories, and ship the package back to us at the address provided. We recommend using a trackable shipping method to ensure that the item(s) reach us safely. You are responsible for return shipping costs unless the item was damaged or faulty.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.

Please note:

  • Original shipping charges are non-refundable, except in cases where the item was damaged or faulty.
  • If you return part of an order, we will refund the cost of the item(s) you are returning, not the entire order.

5. Exchanges

If you would like to exchange an item for a different product, please follow the return procedure outlined above and place a new order for the replacement item. We do not offer direct exchanges.

6. Damaged or Faulty Items

If you receive an item that is damaged or defective, please contact us immediately at [Insert Email Address] or [Insert Phone Number] with your order details and photos of the damaged product. We will arrange a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card provider. If you still haven’t received the refund, contact us at returns@nutramet.co.uk for assistance.

If you have any questions about our returns policy or need assistance with a return, don’t hesitate to reach out to us. We’re here to help ensure you have a positive experience with Nutra Met!